How Does This Work?

Send us a message via our contact form with a synopsis of what you think you may need as Virtual Assistance and the hours package or service(s) in general which interests you most.

Please include your website URL if you have one, so we can take a look at your business in tandem. Otherwise, a simple description of what you need help with will suffice to get started!

If you have a list of tasks drawn up which you need help with, great. If not, we will discuss further with you.

If the quote for VA work is to your satisfaction, we can proceed to move onto payment.

Payment can be by direct bank e-deposit or paid via Paypal invoice by credit card. All VA time packages must be paid 100% up front and hours will then be deducted as work ensues. You will receive an invoice for your tax records. Once payment is received, we can move onto the following steps to get started on making things awesome!

Sometimes it’s nice to be able to see your VA’s face and inform them of all details you wish to cover, outside of an email format. We find this helps clients feel things are “real” and it’s a pleasure for your VA to meet you in this way, also.

Subjects we can cover include the discussed action plan, timing and schedule which was drawn up, concerns or queries and so forth.

The video chat would be executed using Microsoft Teams, Zoom or Messenger Video Chat. It doesn’t have to take a long time, however an hour of time is devoted to you within your pricing plan and/or website build quote, for this purpose.

DigitAide is committed to keeping your sensitive and confidential information secure.

Post-payment, we will send you a confidentiality document to sign via PDF so that you know your assets are safe, such as passwords, pictures, documents, intellectual property, etc.

One of the greatest benefits of working with a VA who's accessible and accountable is that we are located in your country of operation, creating a trust bond of mutual respect and proper business conduct.

When you first hire a VA, there is a period of time of getting to know your business, downloading your files, organizing documents and asking questions for clarity.

Kindly assure that when you begin the process of working with your VA that you do actually have a bit of time to speak or answer emails for the first few tasks, while we get the hang of your needs, SaaS used and business requirements.

The time it will take to complete a task will be estimated/evaluated within your original quote.

Generally speaking, a website build can be quick and take a week or it can take several, depending on the complexity of what’s required, along with the pace of providing media/documents/information on your side as much as it does on the VA’s availability managing other clients, etc.

At least 72 hours are required for new task requests, as advanced notice. Anything more urgent will be considered to be “last minute” and subject to the VA’s availability and added rate of $15 more per hour.

Your VA’s schedule will be provided upon negotiation of your time buy for hours of help needed. Generally speaking, 8am - 8pm, Mon-Fri are usual working hours.

You are free to cancel your VA services at any time. We respect that your business may have fluctuating needs for support. Remainder of hours purchased can be either refunded or banked for future use. Your hours cannot be transferred to another person but can be applied to a different project.